Develop the Soft Skills That Produce Substantial Results
I hear a lot about ‘soft skills’ and ‘emotional intelligence’, but can these really be developed for measurable positive impact in my business?
Let’s say you have a company that depends heavily on positive customer interaction, perhaps like with a fuel delivery or other service business. That’s why you only hire nice people to work with your customers. Your senior management is confident in their people skills, but some of your promising junior talent seems to be growing increasingly unmotivated by interactions with their upper line management. You suspect that their lack of passion could result in less customer empathy. That’s very bad for business. Wouldn’t it be great if you know definitively which soft skills are most important, how to measure them, and how to improve them throughout your organization?
YOUR GAIN: Your customers will be more naturally drawn to your company because they see and experience your ‘social intelligence’. Identify specific behaviors (such as appropriate optimism) that help your business. Reinforce where they are abundant, and quickly build them where they are lacking.
INSIGHT: Simply being nice is not enough, but increasing behavioral emotional intelligence improves the most impactful soft skills.
USE A NEW TOOL: Our unique method reveals specific behavioral interactions throughout your organization and involves extremely effective self-actualized personal motivation and the means to improve quickly.
IMMEDIATE AND LASTING BENEFIT: Your entire organization runs better because of increased behavioral emotional intelligence. You can be confident that these caring, listening, and empathetic actions extend to all customer interactions.