What makes those moments even more confusing is when they appear to be random. Behavior that seems efficient to one employee appears abrupt to another. Behavior that is seen as friendly by one customer is viewed as too informal by the next. Every day, these small expectation gaps add up to huge losses in human potential and revenue.
How do your employees know how their behavior is viewed and what can be done to help them and your company avoid those costly communication gaps?
When paired with coaching, a workshop, or another learning program, the result is not only awareness, but also improved effectiveness, less waste, and increased profitability.
Immediate and sustained benefits include:
• Increased revenue through improved sales appeals
• Reduced cost of resolving communication problems
• Increased employee retention and performance
• Added influence in creating high value, fulfilling work relationships
• Less stressed and frustrated in business communications
• More valued as a contributor to participant’s productivity
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Real Success Stories
“Without your helpful insight, I am not sure I would have succeeded in taking advantage of the opportunities available in this difficult market. You went out of your way to help me . . . and your thoughtful coaching directly contributed to adding resources and doubling our expected growth and profit.”
Jared Savitski
Paradise Transit, Inc.“We originally purchased their negotiating workshop to strengthen the skills of those employees involved in outside sales, which it definitely has . . . Participants rank it among the best workshops we’ve provided at ECS.”
Frank Hoffman
ECS, Inc.“They directly contributed to how we transformed aspects of our commodity business that led to doubling of our revenue from targeted accounts.”
Ken Blackburn
Arkema, Inc.“Strategic Learning’s design of performance enhancement system engaged employees in a continuous learning process that improved Penn National Insurance with a long term return on investment . . . provided concrete evidence of employee performance improvement.”
Ralph Scheffey
Penn National Insurance“Before Strategic Learning coaching, my complete focus on hitting business goals consumed me. Through their coaching, I became more present and helpful to my sales colleagues. Not only was I able to grow my business portfolio sales by double digits in a market downturn, but I became more continuously insightful regarding other’s emotional needs, including those outside of work.”
Raleigh Ormerod
Rain Bird Corporation“In today’s environment, it is indeed reinforcing, refreshing, and rewarding to receive services that honor their commitments, hold to projections, and partner with the client to meet the ever changing needs of an organization . . .”
Ted A. Bower, Sr.
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