Measure Not Only Your Words, but How You Deliver Them
What if you were able to deliver news that spurred positive forward action, regardless of whether it contained favorable or unfavorable content?
Businesses prosper when interpersonal communication is clear and intentional, but often the style in which we communicate with each other seems to be taken for granted. News tends to be shared in a matter that serves the person initiating the conversation, and not necessarily with regard to the needs and wants of the person receiving it. But truly, how something is said is more important that what the message content. From performance reviews with direct reports to business reviews with higher management, delivering bad news with good technique will go a lot farther that delivering good news with poor technique.
YOUR GAIN: Your customers begin to trust you more because they become accustomed to policies, behaviors, and responses that are empathetic, optimistic, conscientious, and prepared with their needs and concerns in mind.
INSIGHT: Conscientiously interpreting behavioral clues from people with various social styles is far more effective than ‘winging it’. The ability to recognize the impact that emotions have on one’s own behavior and the behavior of others pays great dividends.
USE A NEW TOOL: Dramatically increase the effectiveness of interpersonal relationships with an intuitive and proven social styles interpersonal communication model.
IMMEDIATE AND LASTING BENEFIT: With coaching, people throughout your company with increase their ability to recognize the impact that emotions have on one’s own behavior and the behavior of others. Your leaders will make better business decisions both about things and about people.