How to Keep Putting Your Best Foot Forward with Customer Service
Given the importance of the customer service role, you may be wondering how you can be sure that you’re hiring the right people for the job, and training them for today’s high touch, high tech business environment?
Customer service professionals are usually the first human experience the world has with your brand, and often they are the only direct representatives of your company. It is important to choose and train wisely. Yet sometimes, customer service professionals fall short of meeting customer expectations. Furthermore, new employees can find the job more difficult than expected.
YOUR GAIN: Your customers will always come away from your company interactions with the sense that all your people develop good rapport and solve their problems.
INSIGHT: There is a consistent, fair, and legally defensible process you can establish that gives a realistic preview of the required job skill proficiency for good customer service professionals.
USE A NEW TOOL: Dramatically increase how well your customer service team communicates your brand value via a proven social styles communication behavior model.
IMMEDIATE AND LASTING BENEFIT: Not only do you ensure that every customer interaction accurately represents your brand, but you also reduce employee turnover and unnecessary training expenses because we help you identify specific individual and group training needs.