Deeper Self-Awareness Delivers Deeper Customer Empathy
What if your customer service team had more awareness and confidence to use complaints and skeptical inquiries as a means to build trust in your brand?
You want to align with customers’ immediate and long-term business requirements, but sometimes expectations change for apparently unknown reasons. A key customer or group of customers is expressing lack of enthusiasm or outright dissatisfaction with certain aspects of your business process or offerings. Furthermore, your internal customer service people may not fully understand how the operating procedures benefit the customer. Without coaching, they may not always be able to take a ‘customer point of view’ when handling customer issues.
YOUR GAIN: Your customers will experience unprecedented empathy from your company because your service team will be much better able to assess both the customers’ and their own emotional states during interactions.
INSIGHT: Members of my service team could benefit from greater foresight into the range of emotions they are likely to experience. After all they work under competing and high expectations from both the customers and their own line management.
USE A NEW TOOL: Our unique method identifies and quickly improves specific behavioral customer service interactions in your organization. It provides immediate and effective insight and feedback your customer service team can use to smooth interpersonal tensions with even the most difficult customers.
IMMEDIATE AND LASTING BENEFIT: Give your customer service leaders a breakthrough tool to help establish more a trusting and productive relationship with your customers.