Outstanding Service That’s Also Satisfying for Your Customer Service Team
What if you could exceed customer expectations without burning out your customer service team?
As a company, you have gone out of your way to please the customer, but that no longer seems good enough for them. Perhaps you have a customer with significant business potential, but they seem to be escalating their demands beyond reason. Your customer service team is tired of dealing with them, and express to you doubts as to whether the customer is worthwhile. It’s an account you don’t want to lose, but you don’t want to lose good people inside your company either. Perhaps you are growing concerned that attention to more reasonable customers could suffer. You think you would like a way to assess the emotional conditions of your customer and your own customer service team.
YOUR GAIN: More of your customers will open up to you directly with their deeper concerns, looking to your positive energy to help them. Quickly discover the real causes of your team’s emotional distress, and set them up with a transparent process discover and keep ahead of the unarticulated unmet needs of a ‘difficult’ customer.
INSIGHT: Unreasonable customer expectations may signal that the customer is willing to commit to a longer term, more structured agreement where you can deliver excellence.
USE A NEW TOOL: The dashboard tool that we set up and train you on will unite your customer service team around ways of demonstrating true customer empathy and finding creative solutions that exceed expectations.
IMMEDIATE AND LASTING BENEFIT: We can help your company get better results than expected from challenging high potential accounts.