Strengthen the Heart of Your Enterprise As You Ascend
What if you could maintain all your emotional intelligence as your career and company grows?
Research has shown that people at higher levels in companies seem to be less in touch with how they really come across in interpersonal communications. There is a perception gap between what they believe and what their direct reports feel about working with them. As ascending leaders get more comfortable with the new technical and functional aspects of their job roles, sometimes they can start to neglect the emotional intelligence (EQ) skills that got them there. This can happen for a variety of reasons; including a person failing to realize which EQ skills are most impactful in their work situation.
YOUR GAIN: Your customers become more committed to you over time because they see how your people across the company grow more empathetic, responsive, optimistic, and appropriately proactive in solving addressing their business issues.
INSIGHT: Behavior Intelligence skills like self-control, stress management, conscientiousness, and optimism are the most observable form of emotional intelligence. They enable the ability to recognize the impact that emotions have on one’s own behavior and the behavior of others.
USE A NEW TOOL: Leverage a connected communication technology tool and trained facilitators to engender appropriate anonymity, disclosure, productivity, and credit among all levels of your company.
IMMEDIATE AND LASTING BENEFIT: Sharpen your company’s ability to learn, relate and take action from front-line service personnel, to regional sales team leaders, to the Board of Directors.