Purpose
Whether in a formal Call Center or a different setting where providing service is required, service professionals are usually the first (and sometimes the ONLY) experience customers have with your Brand. It may seem like mere common sense should be the only skill required. Yet every day service professionals fall short of meeting customer and employer expectations, and new employees find the job more difficult than expected.
How do you know if the person you are about to hire will build or undermine the value of your company? Do they have the skills and desire to be effective in serving customers?
The Call Center Simulation gives applicants a realistic preview of the service professional’s job and gives you a realistic preview of the applicant. It predicts each applicant’s potential for success and gives valuable feedback on skill strengths and developmental needs before you spend a minute on training.