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Frequently Asked Leadership Questions

The following are some frequently asked questions we receive from business leaders. We have listed these questions to assist you in quickly getting to some basic information about Strategic Learning.

If we have not included a question that you would like answered, please complete a contact form or call us at 800.647.6164 and we will promptly respond to your inquiry.

For an answer to any of the following questions, just click on the question:

"What sales training programs are offered by Strategic Learning?"

"Do you offer customer service training programs?"

"How do you see leadership and team development making a difference?"

"My company's revenue growth is flat, can you help?"

"What kind of assistance does SLI provide to help it's customers increase customer loyalty?"

"Can you assist a company's extended enterprise to increase performance and profitability?"

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"What sales training programs are offered by Strategic Learning?"

Our strategic alliances with the producers of world-renowned salesforce development and performance programs enable Strategic Learning to offer highest competency development programs and services.

Our programs develop both junior and senior level sales associates into top-level performers by developing consultative and strategic sales skills integral into hyper-competitive marketplace.

To learn more about our sales programs you may review our Sales Performance offerings under the Learning Solutions tab.

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"Do you offer customer service training programs?"

Competitive differentiation requires that every employee provide customers and internal partners with superior service. Interactions with customers provide opportunities to not only ensure satisfaction, but also to differentiate the offering and increase customer loyalty.

Learning how to question a customer's current level of satisfaction is a necessary though insufficient competency. Clearly, winning the business once is not enough.  Superior Customer Service requires a focus on what's important to each customer and to directly satisfy that customer's need. 

Most service professionals already have the knowledge and skills to be polite, responsive and helpful.  So "training" is probably not the best description of how we help improve service excellence.  Beyond training, we help service professionals explore and learn how to overcome intangible obstacles that keep them from fulfilling their purpose and delivering on the promise of service excellence. 

To learn more about how we help customers improve service ratings, visit our Service Excellence solutions.

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"How do you see leadership and team development making a difference?"

Technological advances have provided businesses with the opportunity to rapidly expand into new or existing markets. At the same time, technology has made it possible for new players to rapidly enter and compete in these markets.

Accellerating profitable growth in this dynamic, hyper-competitive environment requires a workforce that quickly embraces new technologies and rapidly adapts to changing business conditions.

The challenges facing Leadership in the 21st Century include selecting, developing and retaining employees who are committed to learning and professional growth.  Building on this growth orientation with seminars, workshops, and other educational services builds the capability, resiliency, innovation and competency to go beyond surviving and actually thriving in this volatile business environment.

To learn more about our leadership programs for teams or individual leaders visit our Leadership Development  and Team Development solutions.

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"My company's revenue growth is flat, can you help?"
Often times the ingredients for success, or "Critical Success Factors", exist within the company.  Strategic Learning provides assessment tools and guidance forming a platform for growth to those responsible  for closing performance gaps and siezing hidden opportunities to re-ignite the business.

To learn more about our assessment programs visit our Algnment & Business Planning solutions.

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"What kind of assistance does SLI provide to help it's customers increase customer loyalty?"
The customer is king - is a monolithic view of the business environment.  Businesses need to operate profitably in order to continue serving customers.  Our in-depth competency development programs stress the importance of providing service excellence to clients and strategic partners, by discovering opportunities for increased value through support interactions.

To learn more about our customer service programs visit our Service Excellence solutions.

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"Can you assist a company's extended enterprise to increase performance and profitability?"
Rapid market place changes and hyper competitiveness require that companies create new strategies, tactics, and business processes.

Executives that seek to accellerate profitable growth through differentiation strategies, must be aware of the degree to which leaders and other employees are prepared to apply the knowledge, skills, and attitudes required to execute these strategies.

To assist customers in meeting this challenge, Strategic Learning offers the "best practices" in computer and video-based selection tools, highly valued comprehensive assessment simulations, and the latest in Web-enabled competency assessment and performance support.

To learn more about our assessment programs visit our Measurement & Assessment solutions

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